Terms & Conditions

Terms & Conditions

Identity Management Membership Terms and Conditions

Effective Date: July 2016

IDCYBERCENTER provides the Identity Management Membership (“Membership”) subject to these terms and conditions (the “Terms”). For the purposes of these Terms, “you” or “your” refers to the primary member or, if the Membership include sub-memberships for other adult members of the primary member’s household such as a spouse or adult child, the sub-member. The Terms describe how we provide Identity Management features and benefits (the “Services) and how you may use those Services, so please read them carefully. The Services are described in the section called “Identity Management Services”. The Terms also govern your use of the specific website that corresponds with your membership package (“Website”), and/or your use of the Identity Theft Insurance (“Insurance”). A copy of the Insurance policy’s Summary Description of Benefits can be found below and on your membership website. Your use of the Services, the Website and/or the Insurance constitutes your acceptance of the terms of these terms. In order to use many of the Identity Management Services, you must be an individual over eighteen years of age and a resident of the United States. You must also have a valid US social security number to use certain benefits. By using your Membership you agree that you meet these qualifications. You also agree that you will use the Services for your personal use only and you will not input or attempt to access personal information of others. The only exception to the preceding is if you have a household plan, in which case you may have access to data related to one or more minor (individuals under the age of 18) living in your household who are your dependents.

In the event you decide to order a credit monitoring product through this site (the “Site”), you understand that by accepting these Terms and Conditions you are providing “written instructions” to IDCYBERCENTER, TransUnion (with respect to Tri-Bureau services) and their respective affiliates, employees, agents, subsidiaries, affiliates, contractors, third party data providers, and all other credit reporting agencies under the Fair Credit Reporting Act (FCRA), as amended, including, without limitation, Experian, TransUnion, Equifax and affiliated entities, to access your credit files from each national credit reporting agency and to exchange information about you with each such national credit reporting agency in order to verify your identity and to provide the services to you. You agree and hereby authorize IDCYBERCENTER, all data providers, its agents and employees, to provide your personally identifiable information (or, if applicable, information about your child you have enrolled) to third parties as provided in our Privacy Policy, as may be amended from time to time. You waive any and all claims against IDCYBERCENTER, all data providers, its agents and employees for the acts or omissions of these third parties with regard to the use or disclosure of such information. You further authorize IDCYBERCENTER, all data providers, its agents and employees to obtain various information and reports about you (or about your child that you have enrolled, if applicable) in order to provide the services, including, but not limited to, address history reports, name and alias reports, criminal reports or sex offender reports, and to provide monitoring and alerts.

IF YOU DO NOT AGREE TO THESE TERMS OR DO NOT WISH TO BE A MEMBER, YOU MUST NOT ENROLL IN THE MEMBERSHIP OR USE THE SERVICES ON THE WEBSITE. IF YOU HAVE ENROLLED AND WISH TO TERMINATE YOUR MEMBERSHIP, YOU MUST CALL 1-855-829-6097.

IDCYBERCENTER may change the Terms and its Privacy Policy from time to time. IDCYBERCENTER will notify you of these changes on the Website. Your continued use of the Services of the Website will indicate your acceptance of the changes.

1. WHO MAY USE

You may use the Membership only for personal, non-commercial purposes. Any information you provide to us must be accurate current‚ and complete. You may not use the Services for any illegal purpose‚ and you must abide by all applicable local‚ state‚ and national laws and regulations when using the Services. You may not use the Services to obtain information about or make decisions about anyone but yourself (or your dependents under the age of 18, if you have purchased a family plan). The Services may not be used for commercial purposes. You agree that you will use the Services for your personal use only, to identify errors, to protect against or prevent actual fraud, unauthorized transactions or other potential fraudulent activity, claims or liabilities. You are solely responsible for your use of the Services and anything you do in reliance on the Services. We do not provide the Services‚ or any advice or assistance‚ for the purpose of repairing or improving your credit report‚ credit history or credit rating or score.

2. ONLINE REQUIREMENTS

In order for you to use your Membership, you must have a valid email address and internet access via a compatible browser. By using the Services, you are agreeing to receive notifications via email at the email address on file with IDCYBERCENTER. If you change your email address, you must update your Membership account online with your new email address. In the event IDCYBERCENTER is unable to deliver email messages to you after multiple attempts due reasons beyond our control (for example your email box becomes full, your email provider sends our communications to a SPAM folder or uses a “safe sender” process), IDCYBERCENTER may cancel your Membership. Please note that if you become unable to receive these communications by email, the Website and all of the features of your Membership will still be available to you at any time by simply logging in. In the event that you 1) fail to complete online set-up; 2) fail to update your email address on file with IDCYBERCENTER; or, if applicable, 3) refuse to receive email from us, and thus IDCYBERCENTER is unable to deliver email messages to you, you nonetheless understand and agree that the Membership will be continue to be billed fulfilled at the price agreed until cancelled by you or IDCYBERCENTER.

3. YOUR INFORMATION

While enrolling in the Membership, we will ask you for the following types of information: contact information (such as name, address, phone number, and e-mail address); sensitive information (such as date of birth, driver’s license number and social security number); household information (such as names of minor dependents you wish the Services to cover, if included) and financial information (such as credit card number). Depending on the type of Membership you purchased, this information may be required in order to verify your identity, charge you the Membership fees, and to provide our Services to you. In some cases we will provide your information to third parties as necessary to deliver the Services. These third parties may include identification verification companies, subscriber reporting agencies, payment validation companies, law enforcement agencies, or others. Please read our Privacy Policy for more information.

You agree that you will use the services to protect against or prevent actual fraud, unauthorized transactions, claims or other liabilities.

4. IDCYBERCENTER’S RIGHT TO TERMINATE

IDCYBERCENTER may terminate any Membership without notice effective as of the end of a term, or, with respect to monthly-billed Memberships, at the end of any monthly period. In that case, IDCYBERCENTER will stop billing your Membership fees and your Services will be terminated. If IDCYBERCENTER determines, in its sole discretion, that your Membership has been obtained or used fraudulently, is being used for illegal purposes, or is otherwise being abused or used in way IDCYBERCENTER did not intend it to be used, IDCYBERCENTER may terminate your Membership without notice prior to the end of a term. You may purchase and maintain one membership for yourself and members of your household. Except for the purchase of household Memberships that include sub-memberships, attempts to obtain multiple Memberships concurrently and/or in succession may result in termination of your membership(s) by IDCYBERCENTER and/or refusal by IDCYBERCENTER to sell additional Memberships to you in the future.

5. MEMBERSHIP FEE

Your Membership fee was established at the time of your enrollment and appears in the welcome e-mail. Your Membership fee will be electronically debited from your checking account, or billed to the credit or debit card account you authorized for billing when you enrolled. If you authorized billing through a payment process other than a credit card (through your service invoice, mortgage payment, payroll deduction, for example) billing will continue through that payment process. If your credit or debit card expires while you are still an active member we will attempt to update your payment account information so your membership can remain active. If we are able to update your card information, we will bill your Membership fee to that payment account. If IDCYBERCENTER is unable to bill through the authorized account, your Membership may be terminated unless you provide us with a valid alternate payment method. Your Membership fee is subject to increase; however, annual and multi-year term Membership fees may increase only at the beginning of a new term. IDCYBERCENTER will provide you with advance notice and opportunity to cancel prior to the implementation of any increase in Membership fees. Your Membership may include opportunities to purchase, at your option, additional services. Such purchases will be billed separately from the Membership fee and will require you to authorize payment at the time of purchase. Details of such offers may be viewed on the Website. Purchases of additional credit reports and or scores are nonrefundable.

6. YOUR RIGHT TO CANCEL

You have the right to cancel this Membership at any time. Cancellation requests must be communicated to IDCYBERCENTER at the Member Services Contact Information at the end of the Terms. If a trial period was provided as a part of your product offer you, can cancel your Membership during this initial trial period, any Membership fee you paid will be refunded. IDCYBERCENTER will not provide refunds of Membership fees other than in the situation just described or as required by applicable law.

a. Annually-Billed Memberships

If you have a Membership that is billed annually, you may cancel within 60 days of the date on which IDCYBERCENTER processes the Membership fee and receive a refund of the Membership fee billed for that one- year term. This processing date will be the date associated with the Identity Management line item on the monthly statement of the account you used to pay for your Membership. Refunds are not available for cancellations that are requested after this 60-day refund period. IDCYBERCENTER will, however, continue to provide the Services for the remainder of the Membership term if the cancellation request is received after the 60-day refund period.

b. Monthly-Billed or Biweekly-Billed Memberships

If you have a continuous-term Membership that is billed monthly or biweekly, you may cancel during the first 30 days following enrollment HOWEVER, you will NOT receive a refund or credit of any fee you have paid. If you cancel after the first 30 days following enrollment, your Membership benefits will continue through the remainder of your Membership month or biweekly period, and you will have no further obligation to pay; Membership fee billings processed before your cancellation request may still appear on subsequent statements.

7. AUTOMATIC RENEWAL/CONTINUOUS BILLING

Your Membership will automatically continue and bill unless you notify IDCYBERCENTER, at the Identity Management Member Services address or telephone number listed below, that you wish to terminate the Membership. Annually-billed Memberships automatically renew on the anniversary of your enrollment.

8. CHANGE IN MEMBERSHIP TERMS

Subject to applicable law, IDCYBERCENTER reserves the right to add, change or terminate any Identity Management Membership term, condition or Service without individual notice to members. IDCYBERCENTER will provide timely notice of such changes on the Website.

9. CHANGE OF ADDRESS

If there are changes to your personal information, including name, address, email, telephone number or billing-account number, please contact IDCYBERCENTER to provide updated information.

10. NOTICE OF PROSECUTION

Access to and use of password-protected and/or secure areas of the Website is restricted to members accessing and using their own Membership information and authorized IDCYBERCENTER personnel or agents. Individuals attempting to access these areas of the Website without authorization may be subjected to prosecution. Failure to comply with the Fair Credit Reporting Act (“FCRA”) may result in state or federal enforcement actions, as well as private lawsuits. In addition, any person who knowingly and willfully obtains a consumer credit report or disclosure under false pretenses may face criminal prosecution.

11. PRIVACY POLICY

By enrolling in the Membership, you acknowledge receipt of our Privacy Policy and agree to its terms. To review our Privacy Policy please visit, the specific website that corresponds with your membership which is provided in your welcome email communication.

12. NO REPRESENTATIONS OR WARRANTIES; LIMITATION OF LIABILITY

IDCYBERCENTER provides the Services to members for informational purposes only and DISCLAIMS ANY AND ALL WARRANTIES, including, without limitation, all WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE with respect to benefit components provided by IDCYBERCENTER directly and through third party providers. IDCYBERCENTER assumes no responsibility for indirect, special or consequential damages incurred in connection with the member’s enrollment in, or use of, the Membership. IDCYBERCENTER’s sole liability to you for any claim arising under or related to a Membership will be limited to a refund of your Membership fees.

13. DISPUTE RESOLUTION BY BINDING ARBITRATION

THE FOLLOWING SECTION IS APPLICABLE TO RESIDENTS OF THE UNITED STATES OF AMERICA (INCLUDING ITS TERRITORIES); EXCEPT WHERE PROHIBITED OR OTHERWISE MODIFIED BY LAW.

Please read this arbitration agreement (“Provision”) carefully. It affects your rights.

As used in this Provision, “You” and “Your” means the purchaser of the Membership, and all of their assignees and representatives. And, “We” and “Us” shall mean the party or parties obligated to provide service under this Membership and shall be deemed to include all of its agents, affiliates, predecessors in interest, successors and assigns, and any retailer or distributor of its products, and all of the dealers, licensees and employees of any of the foregoing entities.

Most customer concerns can be quickly and satisfactorily resolved by calling the Member Services at 1-855-829-6097. In the unlikely event that Your matter is not resolved or if We have been unable to resolve a dispute We have with You after attempting to do so informally, You and We each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court, it uses a neutral arbitrator instead of a judge or jury, it allows for more limited discovery than in court, and it is subject to very limited review by courts. Arbitrators can award the same damages and relief as a court, including attorneys’ fees. Any arbitration related to this Membership will take place on an individual basis; class arbitrations and class actions are not permitted.

This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to: (a) Claims arising out of or relating to any aspect of the relationship, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; (b) Claims that arose before this or any prior Membership (including, but not limited to, Claims relating to marketing); (c) Claims that are the subject of purported class action litigation; and (d) Claims that may arise after the termination of Your Membership ( subsections a-d are collectively referred to as “Claims”). This Agreement does not preclude You from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against Us on Your behalf. You agree that, by you purchasing the Membership and Us providing the Membership, subject to the Terms, You and We are each waiving the right to a trial by jury or to participate in a class action. Your purchase of the Membership evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this Provision. This Provision shall survive termination of the Membership and the Terms.

A party who intends to seek arbitration must first send to the other, by certified mail, a written notice of dispute ("Notice"). The Notice to Us should be addressed to: ATTN: DISPUTES-LEGAL DEPT., IDCYBERCENTER 1810 E. Sahara Blvd. Suite 641, Las Vegas, Nevada, 89104 ("Notice Address"). The Notice must (a) describe the nature and basis of the Claim or dispute; and (b) set forth the specific relief sought ("Demand").If You and We do not reach an agreement to resolve the Claim within 30 days after Notice is received, You or We may commence an arbitration proceeding in Clark County in the State of Nevada (unless You and We agree on an alternative location). The arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the Claim is filed. You may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. Moreover, for any non-frivolous Claim that does not exceed $75,000, We will pay all costs of arbitration. If Your Demand, exceeds $75,000, the filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. If you reject Administrator’s last written settlement offer made before the arbitrator was appointed (“Administrator’s last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than Administrator’s last written offer, Administrator will: (i) pay the greater of the award or $1,000; (ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration.

The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND that this Provision means that You give up Your right to go to a court of general jurisdiction on any Claim covered by this Provision. Notwithstanding the foregoing, either party may bring an individual action in small claims court. You also agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. In the event this Provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck. If this Provision is found to be unenforceable, then the entirety of this Provision shall be null and voidable.

14. MEMBER SERVICES CONTACT INFORMATION

Please write to us or call us using the following information:

IDCYBERCENTER

ATTN: Member Services

1810 E. Sahara Blvd. Suite 641

Las Vegas, NV 89104

Telephone: 1-855-829-6097

To contact us via email claims@IDCyberCenter.com

15. MISCELLANEOUS

These Terms are the entire agreement between you and IDCYBERCENTER pertaining to the Membership, and any other written or oral agreements existing between us are null and void. By using the Services you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Nevada, without regard to principles of conflict of laws, will govern these terms and any dispute of any sort that might arise between you and IDCYBERCENTER. If any portion of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining portions will remain valid, enforceable, and carried into effect, to the fullest extent permissible. Any rights not expressly granted herein are reserved. You represent that you have read these Terms and IDCYBERCENTER’s Privacy Statement, understand their terms, and agree and intend to be legally bound by them. You acknowledge that, in providing you access to and use of the Site and your Membership, IDCYBERCENTER has relied on your agreement to be bound by these Terms.

16. ADDITIONAL DISCLOSURES

FCRA Disclosures: Some of the Services include access to information related to your consumer credit report.

You understand and agree that by using the credit-related Services you are providing “written instructions” in accordance with the Fair Credit Reporting Act, as amended (“FCRA”), for IDCYBERCENTER and its third party data sources and service providers (each referred to herein as a “Provider”) to obtain information from your personal credit profile from Experian or any other credit reporting agency and to obtain information from the personal credit profile, if any, of any minor child whom you have enrolled. You authorize IDCYBERCENTER, each Provider and any of the credit reporting agencies to access your credit profile (and those of any minor children whom you have enrolled), to verify your identity (or those of any minor children whom you have enrolled), and to provide credit monitoring, credit reporting, credit scoring, identity monitoring, fraud resolution and card registry products. You also authorize IDCYBERCENTER, each Provider and any of the credit reporting agencies to access your credit profile (or those of any minor children whom you have enrolled) to perform other functions related to providing the Services or information that you have ordered or may order, including to verify your identity or any certification that you may be required to make.

The FCRA allows you to obtain from each credit reporting agency a disclosure of all the information in your credit file at the time of the request. Full disclosure of information in your file at a credit reporting agency must be obtained directly from such credit reporting agency. The credit reports provided or requested through our Website are not intended to constitute the disclosure of information by a credit reporting agency as required by the FCRA or similar laws.

The FCRA allows you to obtain a copy of all of the information in your consumer credit file disclosure from any consumer credit reporting company for a reasonable charge. The FCRA also states that individuals are entitled to receive a disclosure directly from the consumer credit reporting company free of charge under the following circumstances:

• You have been denied credit, insurance or employment in the past sixty (60) days as a result of your report

• You certify in writing that you are unemployed and intend to apply for employment in the sixty (60) day period beginning on the day you make the certification

• You are a recipient of public welfare assistance

• You have reason to believe that your file at the agency contains inaccurate information due to fraud The FCRA also permits consumers to dispute inaccurate information in their credit report without charge. Accurate information cannot be changed. You do not have to purchase your credit report or other information from IDCYBERCENTER to dispute inaccurate or incomplete information in your credit file or to receive a copy of your consumer disclosure. The FCRA allows consumers to get one free comprehensive disclosure of all of the information in their credit file from each of the three national credit reporting companies (Experian®, Equifax®, and TransUnion®) once every twelve (12) months through a central source. Georgia residents can receive two disclosures per year. Although comprehensive, the credit reports from each of the three national credit reporting companies that are available from IDCYBERCENTER may not have the same information as a credit report obtained directly from the three national credit reporting companies or through the central source. To request your free annual report under the FCRA, you must go to www.annualcreditreport.com, or call 877-322-8228. IDCYBERCENTER’s Products are not related to the free FCRA disclosure that you are or may be entitled to.

Some of the Services include assistance in the case of lost, stolen or unauthorized use of credit or debit cards or accounts. Under federal law, your liability for fraudulent charges on credit cards is limited to $50 and on debit and cash machine cards is between $50 and $500 depending on when you notify the card issuer of the loss. On U.S.-issued Visa and Master Card cards, your liability is zero when you promptly notify the bank. Please see your issuer’s terms and conditions for specific details. If you purchased your Membership through an offer from the issuer of your credit or debit card, please note that the purchase or renewal of your Membership is not required to obtain or retain your credit cards, debit cards or ATM cards.

Identity Management Services. Not all versions of your product include the same Services. Please consult your welcome email for a full list of included Membership features. If you would like a new copy of your initial welcome email please do not hesitate to call us. If you are already a member, log in to the Website for a full listing of your Membership features and benefits. Your specific Membership may include some or all of the Services listed below.

Alerts Services. Some or all of the alerts, based on the member’s benefit bundle, may be sent as described below. Note that the Alert Services are available only if you have a valid, functioning email address, a valid phone number, and have provided it to IDCYBERCENTER for use with your Membership. This feature may send you an email, a voicemail, and/or SMS text “alert” if (i) certain changes are detected on your bureau credit report or score benefit maintained by TransUnion, Experian® and/or Equifax® ; (ii) when the cyber monitoring feature (where applicable) detects your Social Security number, debit card number, or credit card number on the being potentially misused on the internet; or (iii) when the Unites States Postal Service® receives a request for a change of your residential address, (iv) when the sex offender registry feature detects a registered sex offender living within your zip code on file, (v) when the court record monitoring detects a criminal incident is reported in the court system with your identity, (vi) when the Fraudulent Payday Loan feature detects a Payday or quick-cash loans taken out in your name which does not require a Social Security number or credit inquiry to complete, (vii) when the new account opening benefit detects your identity used in new credit card and bank account applications, changes are made to your personal information in your bank accounts or a new signer is added to an existing account, (viii) when the social monitoring feature detects privacy and reputation risks associated with your social network accounts including, or (ix) when the child credit monitoring detects the creation of a credit file associated with their social security number and includes cyber monitoring alerts.

Credit Monitoring. This feature monitors your credit file for certain key changes. IDCYBERCENTER will facilitate your enrollment in the Transunion ® credit monitoring program. In the event that you order a Membership that includes three-bureau credit monitoring, IDCYBERCENTER will facilitate your enrollment in the monitoring programs provided by TransUnion, ® Experian ® and Equifax ®. You will only receive alerts for key changes made to the credit files at the bureaus with which you are enrolled. If you are not enrolled in credit monitoring at a particular credit bureau, you will not receive alerts to changes on files maintained by that bureau.

Cyber Monitoring Alerts. This feature scans the Internet for your personal information that was provided upon enrollment. To increase scanning effectiveness, you should provide additional personal information in the Website member center. You may add up to five (5) debit or credit cards, two (2) additional phone numbers, two (2) email addresses, five (5) bank account numbers, two (2) medical ID numbers, and a driver’s license number, retail card numbers (10). You must provide us with the information that you would like for us to monitor and scan on the internet. We will send you an alert by email if your information is detected. The Cyber Monitoring feature is provided by IDCYBERCENTER and a third party vendor. Because the quantity of information available on the internet is very large and constantly changing, neither IDCYBERCENTER nor its vendor guarantees that the Cyber Monitoring Service will detect all improper use of your information.

Change of Address Monitoring and Alerts (United States Postal Service ®). This feature checks for changes against your registered mailing address and sends email alerts to you if an address change has been detected.

Social Security Number Trace. This Service searches for your name, aliases, addresses and date-of-birth, in connection with the social security number on file with your Membership. We will alert you if we find a different name, address or date-of-birth associated with your social security number in the publically available databases we search.

Child SSN Monitoring. This service alerts you when fraudulent names, aliases and addresses become associated with your child’s SSN, in addition to monitoring the dark web for his or her information. There is a limit of 10 minor children per primary membership. This service is only for children under the age of 18 years of age. Once your child becomes 18 years old, monitoring of that child’s information will cease. The child may, however, be eligible for their own sub-membership under your Membership. Please call Membership Services to inquire.

Court Record Monitoring. This service tracks municipal court systems and alerts you if a criminal act is committed under your name in real time. It also collects current data at the state and county level.

Sex Offender Proximity Monitoring. This service provides a report of all registered sex offenders living within a defined radius of your zip code, and alerts you when a new sex offender moves in. It also notifies you if a sex offender fraudulently registers using your identity elements.

Fraudulent Payday Loan Monitoring. This service provides payday loan-monitoring which tracks fraudulent loans associated with your identity.

New Credit Application Monitoring. This service will notify you if your identity is used for new credit card and bank account applications, changes are made to your personal information in your bank accounts or a new signer is added to an existing account.

Social Media Monitoring. This service provides alerts for privacy and reputation risks associated with your social network accounts which are part of this program.

Credit Report and Score. If your plan includes credit reports, you will have access to a single-bureau or tri-bureau credit report, when you log onto the Website for the first time. Depending on your plan, your Credit Report may include a credit score within the report. Once you access that report, it will remain accessible on the Website, but will only be updated once every 12 months from the time you first accessed it. Members who have a single bureau report may have access, depending on their plan, to an additional tri-bureau report. Members who different services may have access, depending on their plan to additional / monthly credit reports and scores. Additional credit reports may be available for purchase on an a la carte basis.

Credit Score Tracker. This feature permits you to view your single-bureau credit score or tri-bureau on the Website, depends on the type or membership you have subscribed to. It is updated monthly, and a chart will depict the month-to-month changes to your score. You will receive a reminder via email when a new credit score is ready to view.

Lost Wallet. This feature allows you to contact Member Consumer Services and work with our certified fraud resolution agents in the event that your purse or wallet, and the personal identification information inside, becomes lost or stolen. Our fraud resolution agents will assist you in determining which cards are missing and, if needed, will pull your credit report to determine which cards may be affected by the loss or theft. Our agents work with you to cancel the cards and get new cards re-issued in your name. In some cases, the card issuer may not allow our fraud resolution agents to cancel and reissue your credit or debit cards without you on the call.

Fraud Resolution Assistance. There are certain steps you must follow in order to obtain assistance from a Certified Fraud Resolution Agent. These steps include contacting Consumer Services at 1-855-829-6097. If you contact us regarding fraud resolution, you are agreeing to permit IDCYBERCENTER and any Provider to order a copy of your credit report for the purpose of assisting you. “Identity theft” means that your name, address, Social Security number, credit card number, debit card number or other personal identifying information was stolen or was used without your knowledge or approval to commit fraud or other crimes.

THE FRAUD RESOLUTION FEATURE IS DESIGNED TO HELP YOU IN CONNECTION WITH RESOLUTION OF AN IDENTITY THEFT. THIS SERVICE IS PROVIDED TO ASSIST WITH RESOLUTION AND IS SPEARATE FROM ANY AND ALL PRECAUTIONS YOU SHOULD REASONABLY BE EXPECTED TO TAKE, INCLUDING PROTECTING YOUR ACCOUNT NAMES, PASSWORDS, SOCIAL SECURITY NUMBER AND OTHER PERSONAL IDENTIFYING INFORMATION. IDCYBERCENTER’S FRAUD RESOLUTION ASSISTANCE DOES NOT CONSTITUTE A POLICY OR CONTRACT OF INSURANCE AGAINST IDENTITY THEFT AND/OR THE CONSEQUENCES OF IDENTITY THEFT OR FRAUD, AND IS NOT A CREDIT REPAIR SERVICE.

IDCYBERCENTER may request that you provide additional evidence of the unauthorized transaction, Identity Theft or other facts related to your fraud resolution assistance request, including signed affidavits, law enforcement or government agency reports, receipts of expenses, insurance declaration forms, or any other corroborating evidence that we may deem necessary and reasonable. Further, IDCYBERCENTER reserves the right to refuse any fraud resolution assistance request or provide any fraud resolution assistance in the event you fail or refuse to provide us with any requested additional evidence.

Identity Theft Insurance. Some Identity Management Memberships include identity theft insurance coverage. Please refer to the Summary Description of Benefits on the Website for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. If your identity has been stolen and you would like to make an ID Theft insurance claim, you may obtain a claim submission form by calling 1-855-829-6097.